Descrizione dell'azienda

REPA Italia is part of the REPA Group, which is Europe's leading distributor of spare parts for the catering industry, commercial kitchens, vending and coffee machines, refrigeration technology, and household appliances. With 85,000 items from over 2000 manufacturers, we guarantee the largest range of spare parts and accessories, bundled in 5 warehouses in Europe at 6 locations with over 1000 employees. The REPA Group is part of Parts Town, the American leader in high-tech distribution of spare parts.

Descrizione del lavoro

We are seeking a highly skilled and proactive IT Applications Administrator (m/f/d) to manage, support, and optimize our enterprise applications. This role is responsible for ensuring the effective operation, configuration, maintenance, and continuous improvement of several key business applications, including Jira, SharePoint, PROS, Microsoft Dynamics CRM, Zendesk and Microsoft Fabric. Plus any application as the business evolves. Don’t worry if you don’t have all of these, as we can provide training!

The role will work closely with business stakeholders, IT teams, and external vendors to ensure applications align with organizational goals, provide excellent user support, and implement best practices for system administration and governance.

Key Responsibilities:

Jira Administration:
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Configure projects, workflows, permissions, users and schemes.
- Manage integrations with other Atlassian tools and third-party apps.
- Provide end-user training and create documentation for internal users.
- Monitor performance and implement updates or enhancements as needed.
SharePoint Administration:
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Troubleshoot issues and ensure security compliance and data integrity.
PROS (Pricing & Revenue Optimization) Support:
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Collaborate with relevant business units to maintain configurations and integrations.
- Monitor performance and work with vendors to resolve issues and implement upgrades.
Microsoft Dynamics CRM:
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Manage system configuration, workflows, customizations, and integrations.
- Provide CRM user support, training, and documentation.
- Ensure system integrity and compliance with data governance policies.
Microsoft Fabric (Power BI & Data Services):
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Resource provisioning & Capacity Management.
Zendesk:
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.
- Automations & Workflow administration.
- Changes related to project and business requests.
Korber (WMS):
- L1/L2 Incident Management, Service & Change Requests including administration of user/permission management, monitoring, reporting and escalating to relevant teams/ supplier as required.

Qualifiche

Qualifications

Required:

Bachelor’s degree in Information Technology, Computer Science, or equivalent certification.
3–5 years of experience administering enterprise applications.
Hands-on experience with at least three of the following tools: Jira, SharePoint, PROS, MS Dynamics CRM, Microsoft Fabric (Power BI).
Strong understanding of access control, security protocols, and application lifecycle management.
Excellent troubleshooting, analytical, and problem-solving skills.
Strong communication skills and ability to work with both technical and non-technical stakeholders.
Detail-oriented with a focus on documentation and process.
Ability to manage multiple priorities and adapt to changing business needs.
Collaborative mindset with a commitment to continuous improvement.
Customer-service-oriented approach to internal support.

Preferred:

Certifications in one or more of the following platforms (e.g., Atlassian Certified Admin, Microsoft Certified: Power Platform, Dynamics 365).
Experience with scripting (e.g., PowerShell) or automation tools.
Familiarity with ITIL or similar IT service management frameworks.

Ulteriori informazioni

If you decide to join us, you will find an informal and positive atmosphere within a dynamic, international environment. You will benefit from flexible working hours, the possibility to work remotely, and access to our on-site canteen, helping you balance your career and personal life. Every day, you will have the opportunity to collaborate with colleagues from different nationalities, enriching your professional journey.

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IT Applications Administrator

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