Casual Server, All Day Dining, The Savoy Hotel

AccorHotel • Full-time • London, England, United Kingdom • 5d ago

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job title: Server

Department: Food & Beverage, Gallery

Inspired & supported by: Restaurant General Manager

Salary: £16,91 per hour including service charge

Your purpose will be:

You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience. Your warm personal attention makes guests feel unique and valued and creates enduring memories.

You will be accountable for:

Delivering a memorable and professional 5-star service experience

Advising guests through enthusiastically sharing your knowledge about our F&B offering

Delivering on all standards, policies and procedures to create memorable luxury guest experiences

Your key responsibilities & contribution will be:

Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team

Engage with guests to offer exceptional experiences across all aspects of dining, including breakfast, afternoon tea and evening dining

Assisting guests regarding menu choices in an informative and enthusiastic way

Taking reservations with all required details

Boosting our revenue through upselling and other creative initiatives

Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories

Qualifications

What you will need to do in this role:

Essential:

1-2 years of serving or hosting experience in a luxury hospitality environment

Passion for and understanding of 5-star hospitality and what it takes to deliver it

Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction

Quick thinking, resourceful and able to solve problems’ at the moment

Ability to remain calm and courteous at all times

Ability to work well under pressure in a fast-paced and changing environment

Able to work collaboratively as part of a team

Flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs, as well across the day for breakfast, afternoon tea and evening

Good knowledge of spoken and written English

Desirable:

Basic knowledge of a POS System

Basic knowledge of Open table

Industry-related certifications (i.e. WSET)

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary, pension
Accrued holidays
Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
Colleague restaurant, interfaith prayer room and wellness room
Laundry services for all colleagues
Gym access
Local discounts for F&B and retail