About the company
TeeGo is one of the fastest growing golf companies in the UK. We're transforming the golfing experience in London with our clubhouses that help people enjoy golf close to home. Our first location, located near the Battersea Power Station, has been a resounding success, and we’re expanding rapidly with funding already secured for this next exciting phase. We’re looking to add key and early-stage team members who are passionate, entrepreneurial, and keen on joining a high growth company early on.
Our love for golf drives us to share this incredible sport with others and we're on a mission is to make golf accessible. We believe that anyone should be able to enjoy the game of golf, regardless of their skill level or background. We strive to create a welcoming environment for all, where everyone can feel comfortable learning and enjoying the sport.
We are proud to be an employer that values diversity and inclusivity, and we encourage applicants from all backgrounds.
About the role
Role Overview:
We are seeking a dynamic and enthusiastic Customer Services and Operations Specialist to play a crucial role in ensure the golfer's experience at TeeGo remains exceptional, and in launching new TeeGo clubhouses across London. If you have a passion for golf and a knack for wowing and helping people, this is the perfect opportunity for you! This role offers significant opportunities for personal and financial growth, with the potential to evolve into a management position leading our future operations and customer support team.
While this is will start as a part-time role, we expect this to quickly grow into a full-time role for the right person.
What you will do and/or be responsible for:
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Own and deliver an exceptional experience for customers contacting us over email, phone and chat channels.
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Provide essential support in setting up and launching our new TeeGo clubhouses.
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Remotely monitor and control facilities to ensure golfer safety.
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Pro-actively analyse customer insights and feedback to identify areas for improvement and implement necessary changes.
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Collaborate with the team to ensure smooth operations and customer satisfaction
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Communicate up to date information on issues being faced.
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Actively help in growing our operations & support team as the first team member.
Who you are:
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2+ years of experience in support and/or operations within a consumer business.
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Proven experience in a customer support management role with great .
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Strong knowledge of golf and its terminology, with the ability to communicate confidently about the sport.
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Excellent communicator with a confident telephone and video call manner.
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Demonstrated reliability, trustworthiness, and a customer-focused mindset.
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Strong problem-solver skills and have the ability to work both independently and as part of a team.
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Interested in golf, or a desire to learn, is highly advantageous.
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Thrive in ambiguous environments because of the freedom to excel.
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Ambitious with a streak of seeking excellence in every facet of your life.
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You are ready for an exciting career step where you'll learn a ton and will be pushed to be the best you can be!
Additional info:
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This is a Part-time role but can quickly evolve into a full-time role for the right person
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Flexible working: A mix of onsite and remote working and a mix of hours
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Competitive salary and benefits
