Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Provide technical support to customers for a range of computer-related
issues. Actively partnering with team members, regional stakeholders, and
local markets, you will play a key role in delivering technical support from
the Shared Service Centre.
Working Pattern:
- 20 Hours per week
- Monday-Friday
Key responsibilities:
• Handle Incidents and Service Requests
• Provide assistance with enrolment and setup of new or existing end user devices.
• Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals.
• Enrolling laptops into Intune.
• Assist users with new system views and working.
• Interact with other technical staff to understand problems and relay information to less
experienced agents and /or users; Manage User’s expectations about problem resolution.
• Appraise Technician I, II and Region Lead of daily performance.
• Keep team informed of any issues or recurring problems.
