Company Description
Nestled peacefully in an idyllic setting overlooking Kenmare Bay in South West Ireland the 5 star Park Hotel Kenmare, Co. Kerry is at one with nature.
Dating from 1897 each of the 41 Bedrooms enjoy a spacious sitting area furnished with antiques and objects d’art while most have a full water view or private veranda.
The bar with its acclaimed cocktail list and service is classical in every sense of the word.
This hotel has no meeting or banqueting facilities to distract the incredible team of professional staff away from caring for residents.
After a heavenly day touring the coastal roads, playing some of the world’s best golf courses or surrendering to the holistic pleasures of SÁMAS, the hotels Deluxe Destination Spa, evenings can be spent watching the legends of the silver screen in The Reel Room, a 12-seat cinema showing some of the great classics nightly.
From its conception SÁMAS was designed to soothe and revive the tension, stress and fatigue that fill our every day.
Even in ancient Ireland they had a Gaelic word for such experiences SÁMAS, indulgence of the senses.
Today you can enjoy the virtues of this bygone age in a special and quite unique place that blends healing and therapeutic traditions from the East and West with the life inspiring scenery of Kerry to revive the body, mind and soul.
Job Description
Key Responsibilities:
Guest Services:
- Serve as the main point of contact for guest inquiries, concerns, and special requests, ensuring immediate attention and resolution.
- Provide personalized service to VIP guests and regular patrons, ensuring their expectations are exceeded.
- Handle guest complaints with diplomacy and tact, offering solutions to ensure a positive outcome.
Operational Oversight:
- Oversee the daily operations of the hotel during your shift, including Front Office, Housekeeping, Food & Beverage, and other departments as required.
- Ensure that all departments adhere to hotel policies, health and safety regulations, and service standards.
- Conduct regular walk-throughs and inspections of public areas, guest rooms, and back-of-house areas to maintain the highest levels of cleanliness, organization, and functionality.
- Coordinate with various departments to handle operational issues, maintenance, or service disruptions efficiently.
Staff Management:
- Supervise and support hotel staff, ensuring proper service delivery and adherence to hotel standards.
- Assist in scheduling and staff assignments, ensuring adequate coverage during peak times.
- Lead by example in maintaining professionalism, a positive attitude, and teamwork among all hotel employees.
Crisis Management:
- Act as the hotel's first point of contact during emergencies, ensuring guest safety and coordinating response with security and management teams.
- Handle situations such as guest medical emergencies, property damage, or safety hazards calmly and effectively.
Leadership and Training:
- Mentor and train staff members to ensure they understand their roles and responsibilities, promoting continuous improvement in service quality.
- Address and resolve any staff performance issues that arise during your shift, escalating where necessary.
Guest Relations:
- Build strong relationships with guests to encourage repeat business and positive reviews.
- Manage guest feedback effectively, working with senior management to enhance guest satisfaction and service offerings.
Qualifications
- Minimum 3-5 years of experience in a supervisory or managerial role within a luxury hotel or resort.
- Strong leadership, communication, and problem-solving skills.
- Ability to manage multiple tasks and departments effectively in a fast-paced environment.
- A high level of professionalism, with a strong sense of responsibility and commitment to guest satisfaction.
- Proficiency in hotel management systems and Microsoft Office Suite.
- Excellent interpersonal skills and a guest-focused mindset.
- Flexibility to work shifts, including nights, weekends, and holidays as required.
Additional Information
- Professional development opportunities to give you the best career path
- Competitive rates of pay
- Discounted rates for accommodation, spa treatments & Food and Beverage
- Staff parking
- Use of spa/ gym facilities
- Uniforms provided and free meals on duty
