Company Description
MSX International is driving the mobility of tomorrow. We operate in over 80 countries and support the automotive industry with smart, digital, and sustainable solutions.
With us, you can actively shape the future of mobility – an exciting sector that never stands still. We offer an innovative working environment with flexible, hybrid options, and consider our employees to be our greatest asset: diverse, committed and always ready to break new ground.
Are you looking for variety, development and real impact? Welcome to MSX.
Job Description
Working within an experienced team assessing automotive warranty claims for various automotive brands.
In this role you will be working towards completing a Level 3 Business Administration
Main purpose of the role
- The Warranty administrator apprentice is responsible for the assessment of warranty repair claims submitted by the Retailer network and carrying out the supporting administration.
- Support kit request from dealers
- All claims should be assessed and approved in accordance with manufacturers Policies and Procedures and provide information and recommendations at all times. Claims should be authorised, amended or rejected accordingly.
- The Warranty Claims Assessor will provide remote support for the Retail network on correct claim submission and warranty policy guidance
Candidate Responsibilities
- Working in a team of up to nine assessors in an open plan office
- Record data as required into a bespoke computer application (training provided)
- Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
- Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
- Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
- Administer the necessary documentation to support the warranty claims
- Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
- Complete all work to a minimum quality requirement assessed by MSXI and customer management
