Company Description
About Hilton-Baird Financial Solutions
Founded in 1997, Hilton-Baird Financial Solutions is an award-winning, FCA-authorised commercial finance broker. We help businesses of all sizes unlock working capital by introducing the most suitable funding solutions from a wide range of banks and independent lenders. With deep expertise in the invoice finance sector and broader commercial finance landscape, we’ve supported thousands of UK businesses in overcoming cash flow challenges and achieving growth.
Hilton-Baird is part of FRP Advisory Group, a leading national business advisory firm with 35 offices and more than 950 team members, including over 100 Partners, across the UK and overseas. We’re a group that values clarity, integrity, and considered thinking - and we’re always looking for talented people to help our clients make confident, informed decisions.
Job Description
Role Description
This is an outbound consultative telesales role, contacting businesses to introduce our services and deliver new business opportunities to our brokerage team.
Purpose of Role
Hilton-Baird Financial Solutions, a multi-award-winning commercial finance broker, is seeking a dedicated and experienced Team Leader to recruit a new team of telephone based new business generators.
The individual will initially join and gain insight into Hilton-Baird’s business ethos and learn about our business from the ground-up – acting as a player-manager. They will then play a crucial role in helping to recruit a team, training (alongside our Head of Quality and Performance) and driving the team's performance, within a regulated business.
Quality communication, utmost professionalism and a consultative approach in helping UK businesses secure the finance they need to thrive will be key requirements for this role and the wider team.
Key Responsibilities
- Team Management: Lead, motivate, and manage a team of Funding Consultants to achieve individual and team touchstones
- Training and Development: Provide ongoing training and support to team members, fostering a culture of continuous improvement and professional development
- Performance Monitoring: Monitor and evaluate team performance, providing regular feedback and implementing strategies for improvement
- Business Development: Support the team in generating new business opportunities through mainly cold calling. Warm calling will naturally commence post the development of a diary, and by building relationships with key decision-makers
- Quality Assurance: Ensure the highest level of quality and professionalism in all team interactions with clients
- Reporting: Maintain detailed records of team performance and provide regular reports to senior management
- Collaboration: Attend regular team meetings and contribute by ensuring your team are performing in line with their touchstones
- Campaigns/ Projects: Be agile to lead and deliver on specific telemarketing campaigns
Qualifications
Desired skills and attributes
- Educated to a high standard, ideally to at least A Level education
- Proven experience in a financial, business, or telemarketing environment
- Some previous experience in a leadership or supervisory role is highly desirable
- Excellent communication and interpersonal skills
- Strong yet collaborative leadership and team management abilities
- High level of attention to detail
- A good level of business acumen.
- Ability to work on own initiative and as part of a team
- Driven, hard worker with a commitment to achieving results
- Punctual, reliable, and willing to learn
- Proficiency in Microsoft Word, Excel, Outlook, and CRM systems
Benefits
- 25 days’ holiday plus bank holidays
- Life cover 4 x salary
- Auto enrol pension
- Employee Assistance Programme
- Annual flu vaccination
- Life cover
- Cycle to work scheme
- Health screening
- Give As You Earn
- Electric Car scheme
Additional Information
Our Values
- Straightforward: We provide clear, no-nonsense advice
- Confident: Our guidance is backed by expertise and evidence
- Pragmatic: We focus on practical solutions and tangible outcomes
- Real: We are professional yet approachable, understanding the challenges our clients face
Our Commitment to You and the Environment
At FRP Advisory Group, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on the natural environment.
We are always striving to improve in all areas – whether it’s our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape.
We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services — regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive.
Our learning and development programmes enable us to invest in growing our employees’ careers. We aim to empower our team members to each achieve their potential.
We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
