Help us to increase the number of successful products in the world!
About PostHog
We're shipping every product that companies need to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.
We started with open-source product analytics, launched out of Y Combinator's W20 cohort. We've since shipped more than a dozen products, including:
- A built-in data warehouse, so users can query product and customer data together using custom SQL insights.
- A customer data platform, so they can send their data wherever they need with ease.
- Max AI, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!
We are:
- Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
- Default alive. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
- Well-funded. We've raised more than $100m from some of the world's top investors. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible.
Things we care about
- Transparency: Everyone can read about our roadmap, how we pay (or even let go of) people, our strategy, and how we work, in our public company handbook. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
- Autonomy: We don’t tell anyone what to do. Everyone chooses what to work on next based on what's going to have the biggest impact on our customers, and what they find interesting and motivating to work on.
- Time for deep work: Nothing gets shipped in a meeting. We're a natively remote company. We default to async communication – PRs > Issues > Slack. Tuesdays and Thursdays are meeting-free days, and we prioritize heads down work time over perfect coordination. This will be the most productive job you've ever had.
- Ambition: We want to solve big problems. We strongly believe that aiming for the best possible upside, and sometimes missing, is better than never trying. We're optimistic about what's possible and our ability to get there.
- Being weird: Weird means redesigning an already world-class website for the 5th time. It means shipping literally every product that relates to customer data. It means building an objectively unnecessary developer toy with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.
Who we’re looking for
This role is about helping PostHog users through content, particularly by writing great docs and guide content.
It could suit a developer turned technical writer, a dev advocate who loves writing, or a software developer who's looking to change track.
Specifically, we're looking for people who:
- Have real development chops. We don't expect you to be a 10x dev or anything, but experience in software development, either in full-time roles or through side projects, is essential. Our audience are devs, so you need to be too.
- Figure out problems independently. There's rarely a blueprint to follow, or a list of jobs to be done here. We work together to find the best answers and solutions, but we expect everyone to bring a point of view and ideas they can execute.
- Enjoy the craft of writing. You'll be doing a lot of writing, so you should enjoy it. You don't have to be obsessed with en dash usage, but you should geek out about making your writing effortless to read and understand.
- Anticipate where less technical users need additional support. While developers and technical founders are our ICP, PostHog is still a powerful tool for non-technical users, like product managers and marketers. It's important our content supports their use cases and helps them achieve their goals.
- Bias to action. As a product-led company, our content, docs, and marketing often lags the product. You need to be comfortable being a little reactive. Having a plan is great, but biasing to action and iterating quickly is even better.
What you’ll be doing
We're building a broad product, so there's a huge surface area of problems we help solve, and content needed to support our users in doing so.
This includes keeping our technical documentation up-to-date, but also higher-level guides covering common concepts and problems, like feature flag best practices and what analytics events you should track.
This means you will be:
- Maintaining our docs and writing tutorials that solve user pain points
- Gathering context on pain points from engineers and customer-facing teams
- Shipping improvements based on user feedback and analytics
- Writing code and creating reference examples (e.g. code samples, demo apps, etc)
- Building components and dev tools that improve our documentation stack
- Ensuring AI agents have the context they need to provide accurate answers
- Seeking out the most critical paths where great content have an outsized impact
- Improving the information architecture of our docs to ensure content is discoverable and scalable
What you won’t be doing
❌ Running webinars. Eugh, just no.
❌ Writing newsletters and brand content
❌ Waiting to be told what to do. No one will present you with a list of docs to update
Requirements
- Experience writing docs and educational content for developers
- Software development experience, though not necessarily in a formal role
- An opinionated take on what makes great docs and educational content
We believe people from diverse backgrounds, with different identities and experiences, make our product and our company better. That’s why we dedicated a page in our handbook to diversity and inclusion. No matter your background, we'd love to hear from you! Alignment with our values is just as important as experience! 🙏
Also, if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
