About Zenchef

At Zenchef, we empower over 20,000 European restaurants. Our platform streamlines reservations, optimizes table management, and fosters lasting connections. With a suite of features enhancing the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people together at the table.

At Zenchef, our core values—Craft, Thrive, and Heart—guide everything we do. We are dedicated craftspeople who blend ownership with hospitality, prioritize quality, and embrace continuous growth. Leadership, a focus on long-term success, and a commitment to development shape our decisions, creating an environment where everyone can thrive. Rooted in trust and compassion, we celebrate unity and cherish the moments we share together.

👋🏻 Your purpose:

You make sure our restaurant partners get the most out of Zenchef—every day. You build strong relationships, solve problems before they grow, and help customers stick around and thrive.

🫱🏼‍🫲 Your team:

You join the Customer Success team. We're the go-to partners for clients once they’re onboarded, and we make sure they stay happy, supported, and confident using Zenchef.

🧑🏼‍🍳 What you will do:

Call customers proactively using phone and video tools to check usage and satisfaction
Build strong, long-term relationships with restaurants to ensure trust and loyalty
Be the main point of contact for clients, answering questions and resolving concerns quickly
Understand each restaurant’s unique needs using client data and feedback
Propose personalized solutions to improve their experience and usage of Zenchef
Run regular meetings with clients to gather feedback and fine-tune our support
Spot opportunities for upselling or cross-selling using product knowledge and insight
Track and act on satisfaction metrics like NPS and CSAT to improve the customer experience
Share learnings and suggestions with your team to help us grow revenue and retention

Requirements:

🍽️ What you will bring to the table:

Experience in customer success, account management, or a similar role
Knowledge of CRM tools (Salesforces) and how to track customer satisfaction
A passion for hospitality and a bonus if you know the restaurant industry
A love for helping customers succeed, with a proactive mindset
Strong commercial sense and the ability to spot revenue opportunities
Comfortable negotiating and closing upsell or cross-sell opportunities
Excellent communication skills—both written and spoken
Attention to detail, empathy, and patience when guiding clients
Fluent in French and B2-level English

Zenchef

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