U-Drive are recruiting for a positive and proactive Workshop Service Advisor to join the support team at our highly reputable Poole Workshop. Working alongside a professional and close-knit team, you’ll be the face of the business in dealing with all customer queries from quotes and bookings through to taking payment. You’ll be working a 40-hour week on a rolling rota to include some Saturdays.

About Us

U-Drive are an established family-owned vehicle rental company with a 42-year legacy, operating over 4,000 vehicles across daily rental, contract hire and leasing fleet in the UK. Our commitment to excellent service extends to both business customers, and private hirers. With strong core values stemming from integrity, responsibility and respect, our collective team pull together to deliver ‘exceptional’ to our customer base time, and time again.

About the Role

As part of our Customer Service Advisor team. You’ll have day to day customer interactions, both face to face and through formal business communication (phone & email). This role will see you liaising with multiple Head Office departments alongside our Branches and members of the general public.

Core Responsibilities

Act as the primary individual in answering incoming phone calls for the department, always providing the exceptional level of customer service that is expected at U-Drive
Field all incoming telephone, email and in-person enquiries with prompt response times, with a friendly and professional tone
Take booking for MOT slots, managing the MOT booking system effectively and optimising MOT lane utilisation to maximise department efficiency and profitability
Accurately input data and information into booking system
Processing of invoices and taking payments as appropriate
Provide quotes for customers based on job requirement
Check that Job Cards and Service Maintenance and Repairs are being raised and processed correctly and in a timely manner
Order parts from approved suppliers, keeping track of cost and availability
Maintain and update Health & Safety records for the department, complying with regulation
Maintain the office and reception space in a clean, tidy and customer friendly way

Successful candidates should demonstrate the following skills and competencies:

Experience of delivering great customer service, ideally in a retail sales environment
A proactive approach to helping customers and understanding their needs
Problem solving skills
Knowledge of managing various payment systems, including credit card payments, internet sales and cash handling
Excellent communication skills
Team player with a can-do attitude and an honest and trustworthy nature

30 days annual leave (inclusive of bank holidays), increasing with length of service
Employee discount on U-Drive rental vehicles, including discounts for friends and families
Employee Discount Program offering savings on over 3,000 retailers
Employee Assistance Program in partnership with Health Assured
Company-sponsored training and development opportunities
Free yearly MOT, on-site parking where available

Apply now and let our Recruitment Team reach out to discuss your application. We're committed to a policy of equal opportunity, ensuring that everyone has a chance to shine at U-Drive!

U-Drive

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Customer Service Advisor