Company Description

At Skyborne, we’re more than just a Flight Training Academy, we are shaping the future of pilot training. In an industry that never stands still, we’re committed to staying ahead through constant innovation and improvement.

We are proud to operate three state-of the art training facilities. Our head office is based at Gloucestershire Airport, and to meet growing demand we have recently opened a second UK centre at Bournemouth Airport. We also offer training from our fair-weather base in Vero Beach, Florida.

Our fresh approach challenges the conventions of traditional training, helping us deliver real results for our trainees and airline partners. Whether you’re in the classroom, the simulator, or supporting behind the scenes, you will be part of a team driving change across every aspect of our academy.

At the core of Skyborne is a culture shaped by our values and pillars: we champion creativity in everything we do, foster a supportive, team-focused environment and set the bar high for quality and professionalism.

Our partnerships with major global airlines include British Airways, Jet2, Ryanair, DHL, TUI, Loganair amongst others.

Job Description

Be first point of contact, answer calls politely quickly and efficiently, take messages, sort and distribute post, meet and greet visitors
Ensure general housekeeping checks to all floors, kitchens are conducted to maintain a high level of cleanliness and ensure that full stocked kitchens and break out areas
Communicate with cleaning contractor to ensure quality of cleaning at the Centre, routine checks to ensure classrooms are tidy
Ordering stationery, office supplies, kitchen supplies, catering orders for Open and Induction days and guests’ visits
Assist Customer Support team to set up for events held at the Centre such as Induction Days, Open Days, guest visits etc
Assist with preparation for new courses start dates: packing equipment, accommodation check-in, etc
Assist with Facilities Management – reporting faults, obtaining quotes where necessary, arranging for repairs/maintenance etc
Any other tasks required by the Customer Support Team and other departments

Qualifications

Outstanding communication and interpersonal skills, both written and verbal, to deal effectively with internal and external contacts, across all level
Experience in a customer service/customer facing role
Basic computer skills and office software proficiency
Ability to concentrate and work in a fast-paced environment.
Ability to maintains stocks of supplies as needed
Readily accepts changes and adjusts accordingly

Additional Information

Salary £25,500 per annum

Uniform will be provided for this role
Hold a UK Driving Licence and have access to a vehicle
40 hours per week
Monday to Friday 8.00-4.30pm
Be available to work on weekends when required

Benefits

25 days paid annual leave + 8 bank holidays (FTE)
Pension scheme with enhanced employer contributions
Private health care
Enhanced Sick Pay
Life assurance scheme
Discounts with corporate partners
Free on-site parking
Access to state-of-the-art training facilities and resources
Opportunity to work with a dynamic and supportive team

Skyborne Airline Academy

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