About Sidetrade (www.sidetrade.com)

Sidetrade is a SaaS company, listed on Euronext Growth, on a mission to revolutionize the way large enterprises unlock value from their customers leveraging its AI-powered Order-to-Cash solutions. Positioned as a Gartner® Magic Quadrant™ Leader since 2022, with a strong growth trajectory across North America and Europe, we’re proud of our global team made up of 27 nationalities with diverse perspectives that drive our innovation, #OneTeam culture and a customer-first mindset.

We value passion over perfection—so if you’re eager to learn and bring the right energy, we want to hear from you. Be you. Grow with us.

Curious about Sidetrade? Catch the Sidetrade Inside Out podcast.

About Sidetrade and its amazing R&D team

Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America.

The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success.

What you will be doing:

Help to implement best practiceobservability tooling and process.
Set up dashboards and alerts to detect anomalies, failures, and performance degradation.
Continuously monitor the health and performance of production systems using observability tools.
Participate in on-call rotations and respond to service incidents in a timely and effective manner.
Lead root cause analyses, document postmortems, and implement corrective actions to prevent recurrence.
Help deliver hands-on coding improvements / optimisation.
Collaborate with development teams to enhance service efficiency and capacity planning as well as to delive. improvements that require roadmap resource allocation.
Continuously improve internal tools and scripts to reduce manual operational overhead.
Conduct routine reliability checks, capacity testing, disaster recovery drills, and infrastructure audits.
Validate system failover and data recovery processes.
Analyze system performance and implement tuning for speed, scalability, and cost efficiency.
Generally, this role will be 50% writing code to automate processes & implementing continuous improvements and 50% investigating issues and supporting their resolution. You will need to have a passion for using software development techniques and experience to diagnose & solve operational (application, architectural & infrastructure) problems.
Due to the nature of this role, you may sometimes be required to provide on-call cover or work non-standard shift patterns to support any critical missions or incidents and work closely with our dedicated support teams and lead blameless retrospectives with the goal of discovering the best approach to prevent future occurrences of the same issue.
Your mission will be to make the Sidetrade platform as stable and reliable as possible. Your role would be to measure, monitor availability, latency and overall system health, and understanding trends and capabilities of the service and improve them as much as possible.
To implement AI / Agentic tooling to make your role 3x as efficient as a regular SRE.

Who are we looking for:

Someone with a real passion for reliability and the drive to start a new function within a growing company.
A forward thinker who is looking to push the boundaries & use AI to deliver more value in their role.
Someone who can help lead a small team of SRE’s
Significant experience as Site Reliability Engineer
Experience with orchestration tools such as Ansible
Familiarity with Docker and Kubernetes concepts and associated tools such as Helm
Experience of global data management (DBA, monitoring, backup, etc.)
Solid sysadmin and networks capabilities (tcp, firewall, etc)
Exposure to incident response processes and scenarios

Engineering skills using one or more programming languages such as Java, Python, C#, etc.
Experience running mission-critical services in production is a major plus
Linux / UNIX system administration.
Use of modern CI/CD tools for delivery and automation

Familiarity with the latest compute, load balancing and scaling, storage, networking, security and virtualization technologies
Experience mentoring and working closely with more junior colleagues
Fluent in French with proficient English (as you will be collaborating with the team in Birmingham)

Experience administering and supporting PostgreSQL, Mongo, RabbitMQ, Kafka & ElasticSearch will be a plus

Experience in and knowledge of developing and testing transactional websites, data-driven web publishing, content management systems.
Enable continuous improvement of security process and guidelines with Security team
Support implementation of secure design principles according to policies and standards of Information Security

At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace.

Agencies

Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.

Sidetrade

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