Company Description

Founded in 2014, Shippeo is a leading European SaaS company transforming supply chain visibility. With a global presence and multicultural team of 27 nationalities operating across Europe, North America, and Asia, we offer real-time multimodal transportation visibility to top industry leaders across various sectors.

Our ambition is to become the world's leading supply chain data platform, using predictive AI, high-quality real-time data, and a robust partner network to enhance customer experience and operational excellence.

Learn more about our mission and values on our website: https://www.shippeo.com/en/company/about-us

Job Description

About the role

In this role, you will be instrumental in shaping Shippeo's financial relationships with our global customers. You'll take ownership of the entire billing and collections process, serving as the central point for all customer accounts and financial administration. By collaborating with sales and customer success teams, you'll directly impact our revenue cycle and ensure financial health across all regions.

Please Note: This role is based in Paris, France with a global focus.

Since we operate internationally, we ask all candidates to submit their CV in English. Unfortunately, applications submitted in French will not be considered.

Contract Type: permanent

Function: Billing & Commercial Operations Specialist

Key Responsibilities:

Revenue Management: Manage the end-to-end invoicing process, ensuring timely and accurate billing that meets customer specifications.
Cash Flow Optimization: Lead accounts receivable and collections efforts to optimize cash flow and minimize outstanding payments.
Conflict Resolution: Act as the primary point of contact for customer billing inquiries, resolving issues with clarity and empathy.
Stakeholder Management: Collaborate with internal teams (sales, customer success) to resolve financial issues and ensure a smooth customer experience.
Financial Accuracy: Reconcile accounts with external partners and maintain accurate financial records to ensure data integrity.
Data Analysis: Utilize advanced spreadsheet skills (Google Sheets/Excel) to analyze key financial metrics, create actionable reports, and provide data-driven insights to leadership.

Qualifications

What We’re Looking For

Experience: You have a minimum of 7 years of proven success in a role focused on billing, accounts receivable, or similar financial operations.
Communication: You are fluent in both English and French (B2 or higher) and can communicate complex financial information with clarity.
Tech Savvy: You're highly proficient with billing and collections software, with Chargebee experience being a significant plus. You also have strong skills in Google Sheets or Excel.
Problem-Solving: Strong analytical and problem-solving skills to navigate complex billing scenarios.
Work Ethic: Highly organized with a keen eye for detail and the ability to work independently while being a great team player.

Additional Information

Our hiring process includes the following steps:

Preliminary call with our Talent Acquisition Manager, Milena - 45min
First interview with our Head of FP&A , Anne - 45min
Final interview with our CFO, Michael - 60min

Application Requirements:

Since Shippeo operates internationally, please submit your CV in English. We’re eager to hear from you if you’re ready to take on a challenge and grow your career in a supportive, innovative environment.

We are looking for talents who share our values:

🚀 Ambition
💙 Care
🎯 Deliver
🤝 Collaboration

Find out more about our values inOur Culture Book

Discover your Dream Team!

Meet our Shippians and get to know more about their role at Shippeo!

Click here to watch their videos

Diversity Statement

At Shippeo, we are committed to fostering a diverse and inclusive workplace. We value the perspectives, experiences, and contributions of individuals from all backgrounds. Our policies, practices, and company culture reflect this commitment to equal opportunity and mutual respect.

If you have specific needs or questions regarding disability inclusion, you may reach out to our dedicated Disability Advisor at [email protected] for support during the application process.

Shippeo

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Billing & Commercial Operations Specialist