About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services.

Role Overview

We are looking for a dedicated and motivated Customer Service Assistant to join our ever growing team. The ideal candidate will have strong communication and problem-solving skills, a high attention to detail, and prior experience in customer service, preferably within the pharmaceutical or healthcare field.

The role will be responsible for providing friendly and professional support to customers, handling product inquiries, order management, and resolving any issues to ensure a positive customer experience.

Key Responsibilities

Provide prompt, friendly, and professional assistance to customers regarding product inquiries, order status, and general support
Process customer orders and returns, ensuring a smooth experience from order to delivery
Address and resolve customer complaints and concerns effectively
Maintain up-to-date knowledge of our products, services, and policies to assist customers accurately and confidently
Work closely with sales, logistics, and other departments to coordinate customer orders and resolve any issues quickly
Ensure all customer interactions comply with company policies and regulatory standards specific to the pharmaceutical industry
Actively contribute to improving customer satisfaction and retention by delivering exceptional service and support

Requirements

Experience in customer service, preferably in a pharmaceutical, healthcare, or MedTech environment, is a plus
Excellent verbal and written communication skills for effective interaction with customers and team members
Strong problem-solving skills to address customer concerns promptly and effectively
Basic understanding of pharmaceutical products or willingness to learn about the company’s offerings and industry standards
Ability to maintain a positive, empathetic, and professional attitude toward customers at all times
Strong organisational skills to manage multiple inquiries and maintain accurate records
Proficiency in English and French language
Nice to have: proficiency in Arabic

Why Work With Us?

At Rightangled, we are committed to creating a dynamic, innovative workplace where every team member has the opportunity to make a real impact. You’ll be joining a growing company that’s at the forefront of healthcare innovation, with the chance to contribute to exciting projects that are transforming patient care.

What We Offer

Access to cutting-edge technology and tools to support your work
Employee discounts on our healthcare products
Opportunities for personal and professional development within a forward-thinking company

Rightangled

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