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Job Title: BUSINESS INFORMATION OFFICER

Salary Range: £32,841 - £42,888 per annum

Fixed term (12 months) - Full Time (36 hours)

Location: Wandsworth Town Hall & Remote Working

We have a vacancy in our Rent Collection Service and are looking for a capable and ambitious individual to join Richmond and Wandsworth Council’s Better Service Partnership. You will be a team player, articulate and organised and help play a central role in achieving positive outcomes for our tenants.

The Rent Collection Service (RCS) is responsible for collecting rent from all tenants of residential and non-residential properties such as garages and store sheds. You will be joining a high performing and friendly team that support each other to make sure we provide the very best services to our tenants.

About the role:

This is an interesting and varied role that includes the following:

You will be required to provide an effective IT Application Support for various applications including Housing Management system and telephony
As part of your role, you will be implementing upgrades and developing new automation
Data analytics and management information to aid efficient service delivery and appropriate income maximisation
You will provide Technical Training and development needs of the service

Essential Qualifications, Skills and Experience:

Knowledge of Microsoft Office programs (Excel, Word, Access, etc). Good knowledge of services, benefits and support available to applicants experiencing rent arrears and other debt issues.

Fully aware of Council’s duties and responsibilities arising from Safeguarding, Data Protection Act, Health and Safety, Information Technology and Equality, Diversity and Inclusion

Experience of managing a varied workload and working to deadlines.

Experience of producing reports.

Experience of analysing data.

Excellent literacy, numeracy and analytical skills.

Ability to organise day-to-day work and manage conflicting priorities with little supervision.

Ability to communicate effectively with internal/external stakeholders by phone, email, letter and in person.

Indicative Recruitment Timeline

Closing Date: Sunday 02nd November 2025

Shortlisting Date: W/C 03rd November 2025

Interview Date: W/C 10th November 2025

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

For an informal discussion about the role, please contact Jose Da Silva by email Jose.DaSilva@richmondandwandsworth.gov.uk

Useful Information

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments

throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils

Richmond and Wandsworth Councils

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