DESCRIPTION

As a Customer Success Manager, your mission is to drive the organization’s growth by enhancing profitability, reputation, and customer satisfaction. You will deeply understand our customers’ needs and effectively communicate the value we bring, ensuring their success and solving their challenges.

RESPONSIBILITIES

– Guarantee our customers are receiving appropriate support from all areas of the business and follow up every issue.

– Proactively offer ideas and insights to improve the customer’s issues and challenges.

– Act as the liaison between the customer and other departments and communicate with internal and external partners to meet customer expectations.

– Identify opportunities for upgrades and growth.

– Provide progress analysis related to customer engagement.

– Monitor and provide support on the implementation of service agreements.

– Detect future product needs.

REQUIREMENTS

– +7 years of experience in customer-facing roles with a proven ability to deliver results.

– Proven experience in key account management in a SaaS environment.

– Customer oriented person with a strong focus on results.

– Strong communication skills both in person and in writing.

– Understanding of the strategic sales process.

– Strong organizational skills with an ability to manage client demands.

– Ability to understand technical documentation and extract the product value.

– English is a MUST; Spanish and French are a plus!

– Willing to travel up to 15% of the time.

– Background in online media delivery technologies (video formats and codecs, video delivery protocols, Player technologies…) will be a plus.

– Ideally located in Barcelona or Madrid, but candidates in Europe or the Middle East will be considered.

Tagged as: 5+ Years

NPAW

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Customer Success Manager