About this job

We are looking for an enthusiastic Customer Service Officer with generic experience to work in a busy fast paced Contact Centre environment. You will be solving our residents’ problems in a range of services from start-to-finish, and sign posting where necessary, so they get back to enjoying their lives as quickly and effortlessly as possible. We are not just a Contact Centre, we believe in placing our customers at the heart of what we do, and so you will be empowered to provide customers with support, advice, and the peace of mind that their current issue will be resolved by the Customer Services department. You don’t need to have any customer -facing experience, because we will provide you with all the right training. Our training will give you the knowledge, systems skills and soft skills to set you up for success as long as you have the right attitude and if you are passionate about helping others, then this could be the start of something special.

Special requirements for this post

The role is 100% home based so you will need to have a reliable internet connection.

About you

You will be someone who takes ownership of customer issues with a drive to solve problems and help people. In addition to this, you will be someone who gets on well with others and understands how to approach different customer interactions, a great listener with attention to detail and demonstrate empathy and patience. To be successful in this role, you will need to be a clear and confident communicator, even when faced with challenges

About us

Passionate, dedicated, making a difference – then come and work with us! Customer service is at the heart of what we do here at the London Borough of Barking and Dagenham. We aim to deliver each one of our residents a personal experience with a warm, human touch. To help us achieve this, we are on the look-out for talent to join our customer services team who love helping others, enjoy problem-solving and are ready to go above and beyond for our residents. Our borough is vibrant and diverse, and this is something we are proud of. With our DRIVE values as the foundation to delivering our services, we value the diversity of people who live, work and visit Barking and Dagenham and it is our vision to create a place where people understand, respect and celebrate each other’s differences. We offer a competitive pay package, a generous local government pension scheme, an investment in your learning and development as well as a commitment to your wellbeing. For more information about the benefits of working for us please visit Working for Barking and Dagenham | London Borough of Barking and Dagenham (lbbd.gov.uk) Selection Process The selection process will consist of 2 stages. 1. Once your application is anonymised it will be shortlisted by our interview panel, and if successful you will be invited to our assessment centre. 2. The Assessment Day is made up of: • A role play exercise • An assessment Face to face interview

REF

STRAT00045

DIVISION

Strategy

CONTRACT TYPE

Permanent

SECTION

Customer Contact

SALARY MIN

£32,535

SALARY MAX

£33,987

INTERVIEW DATE (WEEK COMMENCING)

10/11/2025

CLOSING DATE

London Borough of Barking and Dagenham

Latest Jobs

Generic Customer Service Officer