Client Success Manager

Department: Client Success

Employment Type: Full Time

Location: Bulgaria – Remote

Description

We’re looking for a Client Success Manager to join our international team. In this role, you will build strong relationships with our clients and ensure their success throughout their journey with our products by providing support, guidance, and personalized assistance to help them achieve their goals and maximize their satisfaction with our products and services. If you thrive in a client-focused environment and have a passion for technology, this role is tailored for you!

In this role you will:

– Be the voice of our customers within interop.io, understanding their use cases, highlighting their needs, and galvanizing subject matter experts within the company to find solutions for them

– Partner with customers to ensure the best use of the product and help them achieve maximum value from our services

– Act as a product expert, continuously improving your product knowledge, so you can educate clients and provide them with guidance and recommendations

– Manage customer expectations in their overall interop.io experience, including onboarding, software delivery, implementation, bug fixes, upgrades, and renewals

– Develop a repeatable, scalable, and meaningful account program alongside the Chief Customer Officer

– Collaborate with cross-functional teams, including Product and Support, customer, prioritize roadmap requests based on the customer’s needs, and deliver high-quality support

– Understand and document the account structure to identify key stakeholders and to minimize risk if our account contacts change

– Identify opportunities for growth and expansion at an account, including potential revenue expansion opportunities

– Conduct regular check-ins with customers to assess their project’s success, and proactively address any concerns, issues, or risks that arise

– Document client use cases & case studies, working alongside our product marketing team

– Document technical issues, analysis, and communication with the clients in the company CRM and other necessary tools

Your profile:

– 5+ years of experience as an Account Manager, Sales Engineer, Client Success Manager, Technical Project Manager, or similar client-facing role in the software industry, preferably with a focus on capital markets

– Proven experience working with complex products and strong willingness to gain deep product knowledge

– Ability to collaborate closely with engineering and other technical teams

– Comfortable conducting software product demonstrations

– Demonstrated ability to work independently

– Strong verbal and written communication skills, with a customer-centric approach

– Team player with the ability to build strong relationships

– Excellent command of spoken and written English

– Willingness for regular travel, between 10-20% of the time

– Flexibility to work three times per week on a non-standard schedule (11 AM – 8 PM) for meetings and communication with US-based clients

We offer:

– Competitive compensation package

– The freedom to work from home or the office

– 25 days with up to 8 extra bonus days paid annual holiday

– Premium healthcare and dental package

– Co-founded Multisport card

– Food vouchers

– Access to an employee Well-being program

– Long-term employee value distribution scheme (LEVD)

– Modern office space at Campus X, recreation zones, and spacious rooftop terrace

– Generous refer-a-friend program

Tagged as: 5+ Years

Interop.io

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Client Success Manager