GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. It’s more than just a product — it’s the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we don’t just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What You’ll Be Driving:

– Resolving moderately complex technical incidents related to sports feeds and bet settlement;

– Performing root cause analysis and prepare incident reports;

– Collaborating with traders, client teams, and feed providers;

– Maintaining and regularly updating internal documentation and technical guidelines;

– Actively monitoring SLA compliance by reviewing queues for aging or inactive tickets;

– Escalating stalled incidents to the appropriate support tier (L1 or L3);

– Ensuring synchronized status updates between internal systems;

– Handling client escalations by updating status flags, escalating to L3, and notifying team leads;

– Coordinating communication flow between L1 and L3 teams for escalated issues.

What Makes You a GR8 Fit:

– In-depth understanding of sports market structures, bet types, and settlement processes;

– Solid proficiency with Jira, Kibana, Grafana, SQL, and basic XML/JSON;

– Upper-Intermediate or higher English proficiency;

– Experience in investigating incidents and liaising with external partners;

– Strong analytical thinking and proactive problem-solving;

– Ability to make time-sensitive decisions under pressure;

– Strong collaboration and cross-functional communication skills;

– Flexibility and adaptability in a dynamic support environment.

Why You’ll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

– Sports – gym, yoga, or any activity to keep you active;

– Medical – insurance and wellness services;

– Mental health– therapy or coaching support;

– Home office – ergonomic furniture, gadgets, and tools;

– Languages – courses to improve or learn new skills.

Work-life

– Parental support with paid maternity/paternity leave and monthly childcare allowance;

– 20+ vacation days, unlimited sick leave, and emergency time off;

– Remote-first setup with full tech support and coworking compensation;

– Regular team events – online, offline, and offsite;

– Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team that’s got your back.

– FUELLED BY TRUST: we’re open, honest, and have each other’s backs;

– OWN YOUR GAME: we take initiative and own what we do;

– ACCELER8: we move fast, focus smart, and keep it simple;

– CHALLENGE ACCEPTED: we grow through challenges and stay curious;

– BULLETPROOF: we’re resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.

Tagged as: 3-5 Years, SQL

Gr8 Tech

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