Deadline Date: Friday 17 October 2025

Requirement: SATCOM Engineering Support Services

Location: Izmir, TR

Full Time On-Site: Yes

Time On-Site: 100%

Period of Performance: 2025 Base: As soon as possible but not later than 02 November 2025 (tentative) – 31 December 2025, with the possibility to exercise following options:

• 2026 Option: 01 January 2026 – 31 December 2026

• 2027 Option: 01 January 2027 – 31 December 2027

• 2028 Option: 01 January 2028 – 31 December 2028

Required Security Clearance: NATO COSMIC TOP SECRET

1 PROJECT SPECIFICS

1.1 Background

The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO’s political decision-makers and Commands. It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks. The NCI Agency plays a crucial role in maintaining NATO’s technological edge and ensuring the collective defence and crisis management capabilities of the Alliance. In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.

1.2 Introduction

NCIA seeks for delivery in Local SATCOM Static Ground Station Engineering Support Services for the SATCOM Station in Izmir - Turkiye. The Contractor shall provide on-site engineering services, to support both day-to-day operations of the station infrastructure and the main Site Engineer in planning, lifecycle management, upgrades, obsolescence mitigation, documentation, and compliance. These services will be delivered at the SATCOM Station in Izmir - Turkiye, with services provided on-site in a secure operational environment.

1.2.1 Problem Statement

• Current State: The engineering complexity of ground station infrastructure is large and multi-disciplinary. Without local engineering support at each station, NATO faces operational risks: increased downtime, delayed maintenance or upgrades, inadequate environmental control, certifications non-compliance, safety hazards, and inability to respond swiftly to emergent technical issues or infrastructure failures.

• Impact: A lack of technical continuity may result in configuration drift, missed updates, or audit non-compliance, ultimately affecting mission-critical service availability and NATO cyber defence posture.

• End State: For each station a dedicated local engineering support service that ensures all SATCOM and station infrastructure (antenna systems, RF signal chain, environmental systems, power, civil/structural, safety, etc.) are maintained, upgraded, documented, and ready to meet operational and technical readiness requirements, aligned with NATO standards and local host nation regulation.

2 DESCRIPTION OF DELIVERABLES (KEY RESPONSIBILITIES.)

The Contractor shall deliver Local SATCOM Static Ground Station Engineering Support Services, including but not limited to:

Antenna and RF Signal-Chain Engineering

Maintaining antenna pointing, tracking, alignment, calibration of mechanical and control systems.
Overseeing RF front-end/back-end maintenance: modems, up/down-converters, LNA/TWTA/SSPA, filters, waveguides, and associated hardware.
Supporting link budget verification, signal quality monitoring, noise figure control, interference mitigation.
Assisting with weather, environmental, and surface reflections effects impacting signal path (radome maintenance, protective surfaces).

Structural, Anchoring & Civil/Mechanical Systems

Inspecting and maintain antenna foundations, pedestals, radome structural integrity, anchoring systems.
Supporting civil/structural works associated with site, including radomes, support towers, site drainage, buildings, shelters.
Overseeing mechanical equipment: radome motors/hydraulic or pneumatic systems, radome seals, EMP doors.

Power, Environmental & Facility Systems

Managing prime power (diesel generators, fuel systems), backup power, UPS, battery systems.
Maintaining HVAC, air handling, climate control, dehumidification, ventilation, fire suppression systems.
Monitoring environmental conditions inside RF shelters/rooms (temperature, humidity) critical to RF performance.

Safety, Compliance & Regulatory

Ensureing site compliance with host nation electrical codes, HSE standards, safety policies (electrical, fire, hazardous substances).
Maintaining grounding, lightning protection, earthing, bonding per standards.
Supporting audits, certifications, inspections, and ensure documentation is up to date.

Lifecycle, Obsolescence & Upgrade Support

Tracking equipment lifecycles and obsolescence risk (spare parts availability, vendor support).
Assisting in preparing upgrade / replacement plans for aging or failing components.
Supporting integration of new equipment or enhancements (e.g. filter upgrades, RF path improvements, mechanical improvements).

Operational Support & Incident Response

Providing fault diagnosis and corrective maintenance for station infrastructure and RF/SATCOM systems.
Supporting 24/7 or emergency response as required (depending on severity).
Liaising with operations, remote support, or central engineering for resolving issues beyond local scope.

Documentation, Reporting & Interface

Maintaining configuration control: keep technical baselines, drawings, as-built documentation up to date.
Maintaining local logbooks, ITSM/Ticketing system entries, TT-Comms (or equivalent).
Producing monthly engineering support reports with activities, faults, corrective and preventive maintenance, recommendations, risk assessments.
Supporting the Principal Engineer with technical justifications, decision support, acceptance of delivered works, and briefing material.

3 DELIVERABLES

The contractor shall produce the following deliverables:

1. Monthly Engineering Support Report – summarizing all local engineering activities: preventive & corrective maintenance, incidents, current risks, recommendations.

2. Fault / Incident Log – detailed records of failures/outages, root cause analysis, time to recover, and lessons learned.

3. Preventive Maintenance Records – schedule vs actual, status of all planned maintenance for RF, antenna, power, HVAC, civil/structural systems.

4. Compliance & Inspection Reports – evidence of electrical, safety, civil / structural inspections; grounding, fire suppression, radome integrity, etc.

5. Upgrade / Obsolescence Assessment Reports – periodically (e.g., quarterly/half-yearly) update lists of equipment/components at risk, with suggested mitigation/replacement.

6. Configuration & Documentation Package – updated drawings, technical baselines, as-built documentation, both for SATCOM & infrastructure.

7. Emergency/Incident Response Report – when severe faults occur, an ad-hoc report beyond the monthly log covering response, resolution, remediation

4 SERVICE KPIs AND PENALTIES

The penalties defined below will apply to the payment amount based on the performance results measured through Annex B - Monthly Service Performance Report Acceptance

Objective KPI01: Station SATCOM RF Availability

Standard: % of Availability

Performance Threshold: 99.9% of the measured period

Penalty (if under performance threshold): 1%

EMW, Inc.

Latest Jobs

2025-0321 SATCOM Engineering Support Services (CTS) - FRI 17 Oct