Sep 22, 2025
Demand Planning & Customer Service Analyst
About Barilla
At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.
Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.
Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.
Are you ready to add your unique flavor to our journey?
Brief Description
Barilla Hellas SA wants to recruit a Demand Planning & Customer Service Analyst based in Athens. The individual will report to the REGION EEMEA DPCS Associate Director and will be responsible for coordinating exports’ full function in line with the directions of REGION EEMEA DPCS Associate Director.
Key Accountabilities

Ensure the effective operation of the Contact Center for customers’ needs with regards to exports orders, delivery status, procedures’ implementation and invoicing
Develop demand forecasts for export markets and perform the related ERP update
Handle the exports orders’ process with a view to maximize order filling rate to the Customer and minimize inventory cost
Execute all the Customs and authorities related procedures
Facilitate the return and credit refund process
Manage the planning activity of Goods’ labelling for export orders
Strive for outstanding customer management and satisfaction levels

Qualifications

Minimum 2 years’ experience in similar position
Bachelor Degree in Business, Finance or equivalent Studies. Master’s degree will be highly appreciated
Very good knowledge of SAP
Excellent knowledge of MS Office (Excel-advanced)
Fluency in Greek and English
Strong analytical & numerical skills
Experience in FMCG is preferable

Important Information

The expected starting date is September 2025
Please apply your resume in English

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.
Logistics
Greece
Athens
Permanent

BARILLA HELLAS A.E.

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Demand Planning & Customer Service Analyst